I recently sent an exposed email, but it’s worse than that :(
I work for a fairly up and coming restaurant chain. Perhaps you’ve heard of us. We have a website through which customers can comment on their experiences and sign up for our mailing list, allowing us to notify them of developing news. Part of my job is to keep people up-to-date. Well, recently I was behind on a blast, and waking up late one morning I hurriedly wrote the email, then sent it, but instead of BCCing, I cc’d and exposed everyone’s addys. A good part of the list are very prominent figures who understandably value their privacy.
That’s not the worst part. After I sent out a properly disguised email apologizing, one of the idiotic recipients who was very upset wrote back to complain about the exposure, but hit “reply all” in doing so. So the effect was multiplied. This set off a war of responses, all hitting “reply all,” some of the people defending me as just having made “an honest mistake,” others blasting me. The emails continued to wage, with us now off the chain, but all the customers still on. People have been calling to complain, asking to be taken off the list and we can’t even track the problem.
PLEASE be careful before you hit “send” folks.
- Anon submission
